Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society - Edvardsson, Bo (Karlstad University, Sweden) - Bøker - Taylor & Francis Ltd - 9780415458535 - 31. oktober 2008
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Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1. utgave

Edvardsson, Bo (Karlstad University, Sweden)

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Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1. utgave

This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.


144 pages, 4 black & white illustrations, 4 black & white tables, 4 black & white line drawings

Media Bøker     Innbunden bok   (Bok med hard rygg og stivt omslag)
Utgitt 31. oktober 2008
ISBN13 9780415458535
Utgivere Taylor & Francis Ltd
Antall sider 144
Mål 140 × 222 × 14 mm   ·   284 g
Språk Engelsk