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Service Management: The New Paradigm in Retailing 2012 edition
Jay Kandampully
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Service Management: The New Paradigm in Retailing 2012 edition
Jay Kandampully
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
316 pages, biography
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 3. mars 2014 |
| ISBN13 | 9781489995773 |
| Utgivere | Springer-Verlag New York Inc. |
| Antall sider | 316 |
| Mål | 155 × 235 × 18 mm · 485 g |
| Språk | Engelsk |
| Redaktør | Kandampully, Jay |
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