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Customers at Work: New Perspectives on Interactive Service Work F. Kleemann-W. Dunkel
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Customers at Work: New Perspectives on Interactive Service Work
F. Kleemann-W. Dunkel
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
272 pages, 2 black & white tables, 2 figures
| Media | Bøker Innbunden bok (Bok med hard rygg og stivt omslag) |
| Utgitt | 25. juli 2013 |
| ISBN13 | 9781137293244 |
| Utgivere | Palgrave Macmillan |
| Antall sider | 257 |
| Mål | 153 × 223 × 20 mm · 458 g |
| Språk | Engelsk |
| Redaktør | Dunkel, W. |
| Redaktør | Kleemann, F. |
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