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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management David Smith
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Implementing Metrics for IT Service Management: ITSM Library, an Implementation Guide - Best Practice Library: IT Management
David Smith
This book provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL) set of best practices. The framework supports ISO/IEC 20000 standards for IT Service Management.
186 pages
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 1. september 2008 |
| ISBN13 | 9789087531140 |
| Utgivere | van Haren Publishing |
| Antall sider | 1 |
| Mål | 169 × 236 × 13 mm · 446 g |
| Redaktør | Van Haren Publishing |
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