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![Cover for Beatriz Munoz-Seca · How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy (Pocketbok) [Softcover reprint of the original 1st ed. 2017 edition] (2018)](https://imusic.b-cdn.net/images/item/original/816/9783319854816.jpg?beatriz-munoz-seca-2018-how-to-make-things-happen-a-blueprint-for-applying-knowledge-solving-problems-and-designing-systems-that-deliver-your-service-strategy-pocketbok&class=scaled&v=1608746072)