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![Cover for Carlo Morhard · Churn Management Handbuch: Prozesse, Systeme, Technologien (Pocketbok) [German edition] (2014)](https://imusic.b-cdn.net/images/item/original/365/9783954850365.jpg?carlo-morhard-2014-churn-management-handbuch-prozesse-systeme-technologien-pocketbok&class=scaled&v=1501276466)