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![Cover for Ellen Phillips · Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results (Pocketbok) [First edition] (1998)](https://imusic.b-cdn.net/images/item/original/207/9780375701207.jpg?ellen-phillips-1998-shocked-appalled-and-dismayed-how-to-write-letters-of-complaint-that-get-results-pocketbok&class=scaled&v=1408523666)