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![Cover for Enzo Baglieri · Managing Consumer Services: Factory or Theater? (Innbunden bok) [2014 edition] (2014)](https://imusic.b-cdn.net/images/item/original/886/9783319042886.jpg?enzo-baglieri-2014-managing-consumer-services-factory-or-theater-innbunden-bok&class=scaled&v=1490654692)