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![Cover for Gaby Mairamhof · Handling Customer Disconfirmations: A Model of the Service Provider's Response Process - Fokus Dienstleistungsmarketing (Pocketbok) [1996 edition] (1996)](https://imusic.b-cdn.net/images/item/original/336/9783824463336.jpg?gaby-mairamhof-1996-handling-customer-disconfirmations-a-model-of-the-service-provider-s-response-process-fokus-dienstleistungsmarketing-pocketbok&class=scaled&v=1602720320)