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![Cover for Janine Frauendorf · Customer Processes in Business-to-Business Service Transactions - Business-to-Business-Marketing (Pocketbok) [2006 edition] (2006)](https://imusic.b-cdn.net/images/item/original/010/9783835006010.jpg?janine-frauendorf-2006-customer-processes-in-business-to-business-service-transactions-business-to-business-marketing-pocketbok&class=scaled&v=1484312320)