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![Cover for Jim Novo · Drilling Down: Turning Customer Data into Profits with a Spreadsheet - Third Edition (Pocketbok) [3rd edition] (2004)](https://imusic.b-cdn.net/images/item/original/197/9781591135197.jpg?jim-novo-2004-drilling-down-turning-customer-data-into-profits-with-a-spreadsheet-third-edition-pocketbok&class=scaled&v=1410169145)