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![Cover for Konstantin Prinz · The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions (Pocketbok) [1st ed. 2022 edition] (2022)](https://imusic.b-cdn.net/images/item/original/279/9783658400279.jpg?konstantin-prinz-2022-the-smiling-chatbot-investigating-emotional-contagion-in-human-to-chatbot-service-interactions-pocketbok&class=scaled&v=1749861601)