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![Cover for Lawrence Polsky · Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Pocketbok) [Ed edition] (2011)](https://imusic.b-cdn.net/images/item/original/167/9780071756167.jpg?lawrence-polsky-2011-perfect-phrases-for-conflict-resolution-hundreds-of-ready-to-use-phrases-for-encouraging-a-more-productive-and-efficient-work-environment-pocketbok&class=scaled&v=1647908297)
![Cover for Lawrence Polsky · Perfect Phrases for Communicating Change (Pocketbok) [Ed edition] (2010)](https://imusic.b-cdn.net/images/item/original/316/9780071738316.jpg?lawrence-polsky-2010-perfect-phrases-for-communicating-change-pocketbok&class=scaled&v=1647908208)