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![Cover for Michael Nyarko-Baasi · The performances of a bank in terms of profitability, service quality and universal banking (Pocketbok) [German edition] (2013)](https://imusic.b-cdn.net/images/item/original/595/9783656409595.jpg?michael-nyarko-baasi-2013-the-performances-of-a-bank-in-terms-of-profitability-service-quality-and-universal-banking-pocketbok&class=scaled&v=1408563357)