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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
256 pages
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 16. januar 2011 |
| ISBN13 | 9780071745062 |
| Utgivere | McGraw-Hill Education - Europe |
| Antall sider | 256 |
| Mål | 132 × 203 × 16 mm · 236 g |
| Språk | Engelsk |
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