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Managing Challenging Clients: Building Effective Relationships with Difficult Customers A. Oade
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Managing Challenging Clients: Building Effective Relationships with Difficult Customers
A. Oade
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
192 pages
| Media | Bøker Innbunden bok (Bok med hard rygg og stivt omslag) |
| Utgitt | 31. oktober 2011 |
| ISBN13 | 9780230238428 |
| Utgivere | Palgrave Macmillan |
| Antall sider | 192 |
| Mål | 156 × 239 × 18 mm · 430 g |
| Språk | Engelsk |
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