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Service Operations Management: Improving Service Delivery Robert Johnston 4. utgave
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Service Operations Management: Improving Service Delivery
Robert Johnston
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
488 pages, Illustrations
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 19. april 2012 |
| ISBN13 | 9780273740483 |
| Utgivere | Pearson Education Limited |
| Antall sider | 488 |
| Mål | 193 × 263 × 10 mm · 876 g |
| Språk | Engelsk |
