H. David Sherman
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) H. David Sherman 2006 edition

Name: Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)
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Author: H. David Sherman

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2006 edition

(2014) NOK 1.109

Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA)

H. David Sherman

2006 edition

The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

328 pages, 63 black & white tables, biography

Media	Bøker Bok
Utgitt	29. juni 2006
ISBN13	9780387332116
Utgivere	Springer-Verlag New York Inc.
Antall sider	328
Mål	182 × 239 × 28 mm · 739 g
Språk	Engelsk