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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies Philipp Klaus 1st ed. 2015 edition
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Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Philipp Klaus
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
166 pages, biography
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 2015 |
| ISBN13 | 9781349477340 |
| Utgivere | Palgrave Macmillan |
| Antall sider | 166 |
| Mål | 216 × 141 × 14 mm · 236 g |
| Språk | Engelsk |
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