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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 2. utgave
James Kalbach
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams 2. utgave
James Kalbach
This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
400 pages
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 30. november 2020 |
| ISBN13 | 9781492076636 |
| Utgivere | O'Reilly Media |
| Antall sider | 400 |
| Mål | 187 × 233 × 25 mm · 698 g |
| Språk | Engelsk |
