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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center 4. utgave
Keith Dawson
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CA$ 96,99
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center 4. utgave
Keith Dawson
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
283 pages, 1, black & white illustrations
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 20. november 2003 |
| ISBN13 | 9781578203055 |
| Utgivere | Taylor & Francis Ltd |
| Antall sider | 283 |
| Mål | 152 × 229 × 16 mm · 472 g |
| Språk | Engelsk |
