Christopher William Smithmyer

The Mechanics Mediator Christopher William Smithmyer

This book is an engaging exploration of how employees and owners can use conflict management methods in building rapport with customers. Dr. Smithmyer walks the reader through the world of conflict management in the business space, explicitly dealing with engaging customers, dealing with customer problems, and ensuring that all parties in the supply chain are working toward your business success. Dr. Smithmyer worked in Plumbing and Heating for ten years before completing his college degrees and is intimately familiar with the issues that come up in the skilled trades. Dr. Smithmyer designed this book to be read by a working person, a manager, or an executive- basically, anyone who is interested in the business's success with customers. This book is expansive in its applicability, being able to be used across the skilled trades, the customer service industry, and within the executive suite. While it is toned towards the skilled trades, the language and examples are things that anyone who deals with people will be see as everyday occurrences. This book is a book that can enhance your entire team, giving a valuable soft skill that is in so much demand during the "cancel culture" we are living within today.