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Service Operations Management Jonah C. Pardillo
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Service Operations Management
Jonah C. Pardillo
Provides an introduction to service operations management, customer experience and satisfaction. The book discusses improvements to service processes and networking and technology. Also discussed is performance management, strategic changes and their management, and innovations and their relationship to service development.
290 pages
| Media | Bøker Bok |
| Utgitt | 1. november 2019 |
| ISBN13 | 9781774072899 |
| Utgivere | Arcler Education Inc |
| Antall sider | 225 |
| Mål | 155 × 229 × 11 mm · 342 g |
