Catherine Needham
Personalising Public Services: Understanding The Personalisation Narrative Catherine Needham

Name: Personalising Public Services: Understanding The Personalisation Narrative
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Author: Catherine Needham

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Personalising Public Services: Understanding The Personalisation Narrative

Catherine Needham

This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.

216 pages