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Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling Michael Hewing 2014 edition
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Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling
Michael Hewing
Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company's processes. Thus, the customers' perspective and their process chains before, during and after the interaction need to be captured in Business Process Management.
247 pages, 38 colour illustrations, biography
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