Helen Morris

Service Integration and Management (SIAM (R)) Foundation Study Guide Helen Morris

This study guide provides readers with all of the information they need toprepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includesall the content mandated by the EXIN/BCS Foundation Exam PreparationGuide, as well as a case study, exercises and sample solutions, quizzes and realworld examples. Service integration and management (SIAM) is a management methodologythat can be applied in an environment that includes services sourced from anumber of service providers. SIAM supports cross-functional, cross-process,and cross-provider integration. It creates an environment where all parties:¢ Know their role, responsibilities and context in the ecosystem¢ Are empowered to deliver¢ Are held accountable for the outcomes they are required to deliver. This publication will be useful for anyone working in a SIAM environment,whether they are a customer, a service integrator or a service provider. Thestudy material covers topics including the origins of SIAM, the different SIAMstructures, roles, challenges, risks and more.