Mikki Mikellis

Table for One in a Quiet Corner Mikki Mikellis

After fifteen years in the restaurant business, from witnessing the impossible, overcoming the worst and accomplishing the greatest task-that of- pleasing a fussy customer and disciplining a rude waitron-a seasoned restaurateur spills the beans. No, there's no monkeying around with your coffee, and it's always safe to dine out at your favourite restaurant. Ultimately, the key to success involves clearly understanding that the perfect recipe to customer success is to approach your work with a passion to serve, an eagerness to learn and a desire to do a great job. Understanding the tipping issue, dealing with complaints and encouraging diner etiquette are all part of a mix that includes a bit of biography, a touch of humour and some simple home truths. Bon Appetit.