Debbie Akwara

Customer Pulse Check Debbie Akwara

Customer Pulse Check is your practical guide to gathering and using customer feedback. This book contains tried and tested guidelines and illustrations I have applied in my career and still use in my business which will be of great help to you as you define and aim to achieve customer goals in your organization. Whether you are a customer manager or head of department looking for practical ways to help your team achieve customer-related key performance indicators (KPIs) or a business executive looking for practical ways to check your customers' pulse in line with operational effectiveness, customer success and product leadership, this book is for you. As a business owner, this book sheds light on why customer feedback data should be a compulsory feature in your weekly, monthly, quarterly, bi-annual and annual business performance dashboard. Above all, this book will change your perception about your customer and the power your customer has over your business or your organization. Trying out the guidelines in this book will help you understand how your customer feels at different stages of their interaction with you giving you the power to satisfy and retain them. Have a good read!