Fortell venner om denne varen:
Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries Peter Hernon
Har du en profil? Logg inn
Julegaver kan byttes frem til 31. januar
Få varsel om nye utgivelser fra Peter Hernon
Legg til iMusic ønskeliste
eller
Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
Peter Hernon
In this companion to the volume "Assessing Service and Quality: Satisfying the Expectations of Library Customers", the authors outline a step-by-step process to identify needs, improve service quality, evaluate customer satisfaction and implement a service plan that keeps patrons in the library.
160 pages, Illustrations
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 6. oktober 2000 |
| ISBN13 | 9780838907894 |
| Utgivere | American Library Association |
| Antall sider | 160 |
| Mål | 216 × 279 × 12 mm · 471 g |
| Språk | Engelsk |
![Cover for Peter Hernon · U.S. Government on the Web: Getting the Information You Need, 3rd Edition (Pocketbok) [3 Revised edition] (2003)](https://imusic.b-cdn.net/images/item/original/867/9781591580867.jpg?peter-hernon-2003-u-s-government-on-the-web-getting-the-information-you-need-3rd-edition-pocketbok&class=scaled&v=1396454750)
![Cover for Peter Hernon · Service Quality in Academic Libraries (Pocketbok) [1st Paperback edition] (1996)](https://imusic.b-cdn.net/images/item/original/107/9781567502107.jpg?peter-hernon-1996-service-quality-in-academic-libraries-pocketbok&class=scaled&v=1409593854)
![Cover for Peter Hernon · Public Access to Government Information: Issues, Trends and Strategies, 2nd Edition (Pocketbok) [2 Revised edition] (1988)](https://imusic.b-cdn.net/images/item/original/230/9780893915230.jpg?peter-hernon-1988-public-access-to-government-information-issues-trends-and-strategies-2nd-edition-pocketbok&class=scaled&v=1486051641)
![Cover for Robert L. Maxwell · Maxwell's Handbook for RDA: Explaining and Illustrating RDA: Resource Description and Access Using MARC21 (Pocketbok) [Second edition] (2027)](https://imusic.b-cdn.net/images/item/original/732/9780838917732.jpg?robert-l-maxwell-2027-maxwell-s-handbook-for-rda-explaining-and-illustrating-rda-resource-description-and-access-using-marc21-pocketbok&class=scaled&v=1695405986)
![Cover for Thomas Brenndorfer · RDA Essentials (Pocketbok) [Second edition] (2027)](https://imusic.b-cdn.net/images/item/original/305/9780838946305.jpg?thomas-brenndorfer-2027-rda-essentials-pocketbok&class=scaled&v=1759127876)
![Cover for Ed Jones · RDA and Serials Cataloging (Pocketbok) [Second edition] (2024)](https://imusic.b-cdn.net/images/item/original/712/9780838948712.jpg?ed-jones-2024-rda-and-serials-cataloging-pocketbok&class=scaled&v=1664113741)
![Cover for Kathleen Breitenbach Breitenbach · LGBTQIA Books for Children and Teens (Pocketbok) [Second edition] (2023)](https://imusic.b-cdn.net/images/item/original/577/9780838938577.jpg?kathleen-breitenbach-breitenbach-2023-lgbtqia-books-for-children-and-teens-pocketbok&class=scaled&v=1690976212)
![Cover for Carrie Russell · Complete Copyright for K12 Librarians and Educators (Pocketbok) [Second edition] (2023)](https://imusic.b-cdn.net/images/item/original/642/9780838939642.jpg?carrie-russell-2023-complete-copyright-for-k12-librarians-and-educators-pocketbok&class=scaled&v=1701465569)
![Cover for Becky Siegel Spratford · The Readers' Advisory Guide to Horror (Pocketbok) [Third edition] (2023)](https://imusic.b-cdn.net/images/item/original/767/9780838948767.jpg?becky-siegel-spratford-2023-the-readers-advisory-guide-to-horror-pocketbok&class=scaled&v=1618512046)
