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Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries Peter Hernon
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Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries
Peter Hernon
In this companion to the volume "Assessing Service and Quality: Satisfying the Expectations of Library Customers", the authors outline a step-by-step process to identify needs, improve service quality, evaluate customer satisfaction and implement a service plan that keeps patrons in the library.
160 pages, Illustrations
| Media | Bøker Pocketbok (Bok med mykt omslag og limt rygg) |
| Utgitt | 6. oktober 2000 |
| ISBN13 | 9780838907894 |
| Utgivere | American Library Association |
| Antall sider | 160 |
| Mål | 216 × 279 × 12 mm · 471 g |
| Språk | Engelsk |
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